Terms & Conditions

Our Terms & Conditions


It is the responsibility of the named person on the booking form (known as the Bridal party leader or Bride) to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding and paying a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.



Due to demand, there is a minimum fee of 40% of the balance including trial costs or travel expenses. There is also a 20% fee added for any Sunday weddings.



Immediate payment of a non-refundable, and non-transferrable, deposit is required before a date will be held. Without this the booking will not be secured and the date will be offered to other interested parties. Accepted methods of payment are cash or BACS transfer. We can accept card payments over the phone, which incur a 3% fee for using this service.


The remaining balance is due 1 month (30 calendar days) before the wedding day. Accepted methods of payment are cash or BACS or card payments only.


Should no payment be received despite a reminder by email/letter by a specified due date, (one week after payment was due) we have the right to cancel all services for your wedding date and all fees due will still be payable.



Trials are not compulsory but are recommended. Without a trial we will not accept responsibility if a chosen style or look does not work on a wedding day or there are circumstances where there is a mismatch in styles, approach, or expectations, and a refund will not be offered.

We are a team of makeup artists, and we aim, wherever possible, to use the same makeup artist to your trial and also your makeup on the day to ensure continuity. However, we reserve the right to change this due to unforeseen circumstances. On the day, where we see necessary, more than one makeup artist may be at the wedding. All of the team at The Beauty Shed are trained to the same high standard, and we carry the same kits.

Bridesmaids and relatives must share the bride’s trial appointment. Due to the volume of brides/bookings, we are unable to cater for separate appointments.


At the trial we will offer professional advice, and suggestions, and will work with you until we achieve a look which is compatible with your skin type or colouring. We aim to meet high expectations and good communication, and cooperation, is important for us to do so.


Trials are for 1 hour, any extra time taken will be charged at £15 per extra 30 minutes. Where necessary this will be added to your invoice after your trial

A second trial can be booked subject to availability only. The same charges as your first trial will apply.


We reserve the right to cancel a client/wedding day booking following a make-up trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable. In such circumstances we will contact the client by telephone within 24 hours of the make-up trial, together with confirmation by e-mail where appropriate. It is advisable that you familiarize yourself with our work portfolio and ensure you are confident our capabilities and style are appropriate before securing a booking.


We do not sell products nor are we affiliated with any brand. You will need to purchase your own lip colour for touch ups and we are happy to provide details of what we have used.


4. TRAVEL EXPENSES (Trials and wedding day)

Travel expenses costs will be charged at a minimum of £20 or 50p per mile (whichever is the greatest) to cover costs and our time away from the salon.


Travel expenses, if any, will be calculated and included on your invoice once your booking submission has been received. We are happy to pay parking or toll charges to the value of £5. You will be billed for any charges that exceed this amount.



All contact, whether it be general enquiries or changes to a booking, must be from the bride or person responsible for the booking only. We are unable to accommodate further contact from bridesmaids or relatives due to the volume of bookings we manage and emails received.

Changes: changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day and we will require prior notice and payment due at the specified time.

Changes made to reduce the number in your bridal party or the services booked will still incur costs payable 1 month prior to your wedding day. Cancellation charges will apply to parties/services cancelled.

If there are any changes to the original booking, the person responsible for booking must inform us either by phone call/letter or email as soon as possible. We will try to accommodate changes to dates etc, however this is subject to availability only.

Cancellations: in the unfortunate event that you have to cancel your booking or reduce booking numbers (after submitting your deposit) cancellation charges are as follows:


• 3-6 months prior to wedding day – 50% of the total invoice cost for cancelled services due

• 1-2 months prior to wedding day – 75% of the total invoice cost for cancelled services due

• You will not be refunded for any cancelled services within 1 month prior to wedding day.


Should you cancel your booking or individual services 6 months or more before your wedding date, you will not be billed, but your deposit is non-refundable.


All cancellations must be put in writing by the named person on booking form. The day we receive your letter of notification of cancellation is the date on which your booking is cancelled.


If we experience unforeseen delays which are out of our control, such as severe weather conditions or unexpected traffic congestion, compensation will not be offered if we exceed our allocated time and refunds will not be given in the event that one or more services are forfeited as a result.

It is the bride’s responsibility to ensure that all members of the bridal party are strictly available at their pre- arranged, allocated times. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party.



In the highly unlikely event that we cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances on our part, all payments will be immediately refunded (including deposit and trial fees). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. If we are forced to cancel within 4 weeks of your wedding day we will accept to pay up to £50 for any additional costs involved in finding alternative Make up services to perform your requirements as stated on the original invoice. Please note that we will only accept invoice/receipts from legitimate qualified Makeup Artists working from an established business in order to claim for these additional costs.



You are to inform us of any allergies, skin conditions or reactions prior to, or after, any make-up application. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party.

You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities.

Please ensure every member of your party are aware of timings on the day, and that they need to be, and remain, available. Should one or more of your bridal party not be ready we will be forced to cut their allocated time short by however long they delay us.

Prior to having make-up applied please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. Also make sure you are make-up free, (we will prep your skin.) On the wedding day, time is of the essence.

We are happy to be photographed on your wedding morning however, any photo image incorporating our make-up design on the internet, or on any other advertisement, must make reference or credit us as the makeup artists.

We will ask to take your photograph and, unless you refuse to have one taken, we reserve the right to use any such image on social networking sites and also on our website for promotional purposes. We do not show images from trials until after the wedding day and you will not be tagged in any such image on social networking sites, but are free to tag yourself if you wish to do so.


Terms and conditions are subject to change without prior notice.


Thank you for your understanding and cooperation. If you have any further questions please contact us.



119 Henderson Road,




Phone: 07768 901 005

Email: Kim@TheBeautyShedSouthsea.co.uk



We are exclusively open to visitors who have a pre-booked appointment. Time of appointment can vary depending on agreement so please contact us to see what times we have available.


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